Thank you for purchasing athletic shoes from our website. To provide you with a better shopping experience, we have established the following refund and return policy:
- Return Request Period
If you are not satisfied with the received item, you can request a return or refund within 14 days of receiving the item. Requests submitted after this period may not be processed. - Return Conditions
To ensure smooth return processing, returned items must meet the following conditions:
The item is unworn, unused, and undamaged.
It must be in its original condition with all tags attached.
The original shoebox and packaging materials must be retained.
The item must not affect resale.
If the returned item does not meet the above conditions, we may not be able to process your refund.
- Return Request Process
To request a return, please contact us first via customer service email and provide the following information:
Order Number
Reason for Return
Product Photos (if the product has a quality issue)
After confirming your return request, we will provide you with detailed return instructions.
- Return Address
Return Address: 42512 W MONTEVERDE DR MARICOPA AZ 85138
- Refund Processing Time
Once we receive and inspect the returned item, if it meets the refund requirements, we will refund it to your original payment method within 5–10 business days. Actual arrival time may vary depending on the bank or payment institution.
- Shipping Costs
Unless there is a quality issue, shipping damage, or the wrong item was sent, return shipping costs are the buyer’s responsibility. Shipping costs in the original order are generally non-refundable.
- Non-Returnable Items
The following items are generally not eligible for return or refund:
Worn or used athletic shoes
Items with damaged or missing shoe boxes
Items damaged due to human error
Clearance or sale items (unless there is a quality issue)
- Customer Service
If you have any questions about the return or refund policy, please contact us through the customer service email address provided on the website, and we will assist you as soon as possible.